Refund Policy

At Naxun, we value our customers and aim to provide a smooth shopping experience. This Refund Policy explains when and how refunds are issued.

1. Eligibility for Refunds

  • Refunds are issued for products that are defective, damaged, incorrect, or not delivered.

  • Refunds are also given when a valid return request (as per our Return Policy) is approved.

  • Products that are opened, used, or damaged by the customer are not eligible for refunds.

2. Refund Process

  • Once we receive and inspect your returned product, we’ll inform you if your refund has been approved.

  • If approved, the refund will be processed within 5–10 business days.

3. Method of Refund

  • Online payments: Refunds will be credited back to your original payment method.

  • Cash on Delivery (COD): Refunds will be sent through bank transfer or store credit (depending on your preference).

4. Partial Refunds
In some cases, only partial refunds may be given (for example, if the product is returned not in its original packaging or is missing parts).

5. Non-Refundable Situations

  • Items not eligible for return (like certain personal care or hygiene products).

  • Items returned after the allowed return period.

  • Shipping fees (unless the return is due to our error).

6. Order Cancellations

  • If you cancel an order before it has been shipped, a full refund will be issued.

  • Once shipped, the order must go through the return process.

7. Contact Us
For refund-related questions, please reach us via email or WhatsApp through our website’s contact page.